The following ports need to be forwarded for Polycom RealPresence Desktop:
Polycom RealPresence Desktop - PC
- TCP: 3230, 3250
- UDP: 3230, 3250
Setting Up a Port Forward for Polycom RealPresence Desktop
When you use Polycom RealPresence Desktop you might need to forward some ports in your router. The purpose of forwarding ports is to make a direct connection from the internet to Polycom RealPresence Desktop.
By default routers do not allow incoming network requests. Forwarding ports can work around this limitation.
Remember to Do These Things Before You Forward a Port
You need to know the following things before you can forward a port:
- The internal IP address of your router.
- Your computer's internal IP address.
- The TCP and UDP ports that need to be forwarded.
Locate Your Router's IP Address
The easiest way to locate your router's IP address is to run our free Router Detector utility. The software is part of our Network Utilities suite of tools and it is completely free to use.
If you do not want to run the software, you can follow our Find Your Router IP Address guide.
Setting Up a Port Forward for Polycom RealPresence Desktop
A smart way to forward your ports is to use Network Utilities. With Network Utilities, you can easily forward ports and also un-forward ports quickly so that you can keep your network up to date with the ports that you need forwarded and maximize your network security.
Port forwarding can also be set up step-by-step by hand. The process for forwarding a port is:
- Begin by logging in to your router.
- Look for the port forwarding section in your router.
- Put the IP address of your computer in the proper box in your router.
- Put the TCP and UDP ports that you are forwarding for Polycom RealPresence Desktop in the correct boxes in your router.
You probably will need to reboot your router for the changes to take effect.
You can choose your router from our list to see exactly how to forward ports for Polycom RealPresence Desktop:
List of Routers - Customized for Polycom RealPresence Desktop
Those are the steps to take in order to forward ports in your router for Polycom RealPresence Desktop.